As an Operations Associate, you’ll ensure the smooth and accurate execution of daily tasks while staying compliant with internal policies. You'll spot issues, track discrepancies, and help drive improvements, making a real impact on operational efficiency. This is a Talent Pool for you to show your interest in being part of the Operations team at dLocal.
Job listings
South America
3w PTO
The Assistant Manager will oversee the Customer Experience team, support the development of supervisors, and maintain high service standards. This role involves managing daily operations, workforce planning, meeting KPIs like SLAs and CSAT, and ensuring adequate staffing, especially during seasonal demands. The manager will contribute to strategy meetings and implement training to empower the team to deliver on the brand promise.